Refund policy
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Refund & Return Policy
We have a 30-day return policy from the date you receive your item.
📦 30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, your item must be:
- ✓ In the same condition as received
- ✓ Unworn or unused, with tags attached
- ✓ In its original packaging
- ✓ Accompanied by the receipt or proof of purchase
To start a return, contact us at oventislife@gmail.com.
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Please always contact us before shipping anything back.
🔍 Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.
🚫 Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- ✕ Perishable goods (food, flowers, plants)
- ✕ Custom or personalised products
- ✕ Personal care goods (beauty products)
- ✕ Hazardous materials, flammable liquids, or gases
- ✕ Sale items or gift cards
Please get in touch if you have questions about your specific item.
🔄 Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
🇪🇺 European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition as received — unworn or unused, with tags, in its original packaging — and accompanied by your receipt or proof of purchase.
💳 Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at oventislife@gmail.com.